Kilimani Hospital Service Charter
This Service Charter outlines the standards you can expect from us. It reflects our commitment to delivering timely, affordable, and high-quality healthcare to all our patients.
Our Mission
To enhance healthcare outcomes and improve quality of life by providing accessible, innovative, and patient-centered solutions.
Our Vision
A world where every individual—regardless of background or location—can access affordable, high-quality healthcare.
Our Core Values
- Integrity: We always do what is right.
- Teamwork: We collaborate to deliver the best care.
- Innovation: We continuously improve health access.
- Compassion: We treat everyone with empathy and respect.
- Accountability: We take responsibility for our actions.
| Service | Client Obligation | Waiting Time |
|---|---|---|
| Ambulance Services | KSh 4,000 (within the city) | Up to 1 hour |
| Counseling Services | Consultation fee: KSh 1,500 | Up to 30 minutes |
| ECG | Pay for service | Up to 2 hours |
| EEG | Pay for service | Up to 2 hours |
| Emergencies | KSh 2,500 – KSh 10,500 | Immediate |
| General Consultation | Consultation fee: KSh 1,000 | Up to 50 minutes |
| Laboratory Routine Tests | Pay for service | Up to 50 minutes |
| Medical Examination | Pay for service | Up to 1 hour |
| Medical Letters | KSh 3,000 | Within 1 day |
| Nutrition Services | Consultation fee: KSh 1,500 | By appointment |
| Pharmacy Services | Pay for prescribed drugs | Immediate |
| Psychiatry Services | Consultation fee: KSh 3,000 | Up to 50 minutes |
| Psychology Services | Consultation fee: KSh 2,000 | By appointment |
| Referral Services | Free | Immediate |
| Special Laboratory Tests | Pay for service | Up to 2 days |
| Triage | Free | Up to 15 minutes |
- Respect and dignity
- Timely and quality healthcare services
- Privacy and confidentiality
- Clear and accurate information about your condition and treatment
- The right to give informed consent
- A clean, safe, and healing environment
- Provide accurate and complete medical information, including past illnesses, surgeries, and medications.
- Follow medical advice and instructions provided by healthcare professionals.
- Accept the consequences of refusing treatment or not adhering to medical guidance.
- Pay bills on time or notify the billing office if payment is not possible.
- Treat hospital staff and other patients with courtesy and respect.
- Minimize noise and observe visiting rules to maintain a restful environment.
Outpatient Services:
Monday – Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: Closed
Emergency Services:
24 hours, 7 days a week
Visiting Hours:
12:30 PM – 1:30 PM
4:30 PM – 6:00 PM
SHA Eligibility Check
How to Check Your SHA Status at Reception
Please visit our reception and speak with our billing clerk, who will verify whether your SHA account is active. If your account is not active, our billing clerk will assist you in regularizing your account by guiding you through the payment process.
SHA Registration Assistance
If you are not registered with SHA, our billing clerk can assist you with registration. All you need to have is an ID and a phone number.
Take advantage of this opportunity to access quality healthcare under SHA coverage. SHA is working!
This service charter will be reviewed annually or as need arises.